I have just placed an order, when will it be shipped?
Please allow 3-7 working days for processing and production time for your order to be shipped.
How long is the shipping time?
US orders will be shipped via USPS and FedEx, international orders will be shipped depending on the operating centre the product comes from.
Average shipping time to the USA: 9-15 working days
Some circumstances (natural disasters, holidays, weather, etc.) may cause delays in shipping. While most packages will arrive on time, our carriers may encounter some circumstances and delays. Therefore, we do not guarantee exact delivery times; delivery issues are the responsibility of the shipping company.
Will I receive a tracking number?
We provide tracking for every order. Once your product has been shipped, it can be tracked. Each product may be shipped from different operating centres around the world as our product research team takes the time to source quality and reasonably priced products.
Once you have received your tracking number, if you need help with tracking your order, 请发送电子邮件juweikeji0514@outlook.com
Can I cancel my order?
You can cancel your order without any penalty! You must cancel your order 24 hours after it was created in order for the cancellation to be applied. If the item has been shipped, please send an email to firstname.lastname@example.org All you need to do is send us an email with the subject "Cancel".
The address I entered is incorrect!
If you have misspelled or automatically filled in the wrong address, simply reply to your order confirmation email and provide us with the correct information. Notify us immediately by email at email@example.com. If the address is incorrect, we can correct it within 24 hours.
My item arrival time
We do ship every item with extra padding. Despite this, our customers have reported that 1 in 1000 items are damaged due to mishandling by the mail service.
If this has happened to you, please contact firstname.lastname@example.org via
- Your order number.
- A picture of the damaged product.
Upon receipt, we will be happy to send another one free of charge.
I have a question that has not been answered, can you help?
If we still haven't managed to answer your question, please feel free to contact email@example.com and we will do our best to reply within 24 hours.